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How We Handle Your Account Data

We collect what we need to run your account, process bKash and Nagad deposits, and keep your wallet secure. Everything below explains what we store, why we need it, and how you control it.

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x10bd How We Handle Your Account Data
PRIVACY CONTACT

Reach Our Privacy Team

If you need to request your data, correct account details, or ask about our privacy practices, use any of the channels below. Our Bangladesh support team handles privacy questions alongside payment and account queries.

Live Chat Open the chat icon in the lobby footer to connect with our support team. Privacy requests are handled during the same session, and we'll confirm next steps before you close the chat.
Email Support Send your privacy question or data request to our support email listed in the account settings page. Include your registered phone number so we can verify your identity and respond securely.
Account Settings Log in and open account settings to view the data we hold, update your phone number or wallet preferences, and submit a formal data access or deletion request through the privacy tab.
DATA PRACTICES

How We Protect Your Information

We built our account system around wallet security and fraud prevention. Every bKash, Nagad and Rocket deposit is logged with encryption, and we verify withdrawals with OTP codes sent to your registered phone. Your session data and game history stay private unless you contact support for account help.

Data Collection

We collect your name, phone number, bKash or Nagad wallet ID, device type and IP address when you register. Game sessions, deposit amounts and withdrawal requests are logged for account security and payment reconciliation.

Cookie Use

We use session cookies to keep you logged in and remember your language preference. Analytics cookies help us understand which game lobbies visitors open most often so we can prioritise those sections on mobile.

Account Security

Your password is hashed before storage, and withdrawal requests trigger an OTP sent to your registered phone. We monitor login patterns to flag unusual access attempts and notify you if someone tries to log in from a new device.

Data Retention

Active account records are kept for the duration of your membership plus the period required for financial compliance. Inactive accounts are archived after prolonged inactivity, and you can request deletion by contacting our support team with your registered phone number.

Common Privacy Questions

We collect your full name, phone number, date of birth, and wallet details for bKash, Nagad or Rocket deposits. Device type and IP address are logged for security and fraud prevention when you access the lobby.

Yes. Log in to account settings and open the privacy tab, then submit a data access request. We'll send a copy of your profile, transaction history and session logs to your registered email within a few business days.

We share transaction details with bKash, Nagad and Rocket to process your deposits and withdrawals. Game providers receive session tokens to load your rounds, and our security partners review flagged login attempts. We do not sell your data to advertisers.

Open account settings from the lobby menu, then edit your contact details or linked wallet. Changes to your phone number require OTP verification to confirm the new number before the update takes effect.

Contact our support team via live chat or email with your registered phone number and request account deletion. We'll remove your profile and session data after completing any pending withdrawals and meeting financial record retention requirements.

Session cookies keep you logged in and remember your language choice. Analytics cookies track which game lobbies and payment methods visitors use most often so we can improve mobile navigation and load times for popular sections.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.